Terms And Conditions

Welcome to the myTravelOn ("myTravelOn", "we", "our", "us") website (collectively, the "Site"). This Site is provided by us solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. Use of the Site is governed by the following Terms & Conditions. By using the Site, whether to review information or to book travel reservations (through this Site or telephone with our call center), or for any other purpose, you agree to these Terms & Conditions and agree they control any travel reservations made with us. If you do not agree with any part of these Terms & Conditions, you must not use the Site or book travel reservations with us. We reserve the right to amend these Terms & Conditions at any time without prior notice. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms & Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

Any and all statements made in these Terms & Conditions related to myTravelOn are also made on behalf of our affiliates, subsidiaries and parent companies, including all disclaimers.

INFORMATION WE COLLECT

BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW.

SAFE SHOPPING GUARANTEE

myTravelOn values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at 7038-210-210 or customersupport@mytravelon.in so that we have an opportunity to try to address your concerns.

SITE USAGE AND TICKET PURCHASE

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all Terms & Conditions herein. If you are using this Site and/or making travel reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms & Conditions. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings and travel reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true, current, complete and accurate. Furthermore you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.

Whenever you make use of a Site feature that allows you to upload material to the Site, or to make contact with other users of the Site, you must comply with applicable laws and the best standards of internet courtesy and behavior. You undertake that any such contribution does comply as aforementioned, and you irrevocably undertake to fully indemnify us at all times for any breach of that warranty and undertaking. Any material you upload to the Site will be considered non-confidential and non-proprietary and we have the right to use, copy, store, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the Site. We have the right to remove any material or posting you make on the Site if, in our opinion, such material does not comply with these Terms & Conditions.

Information We Collect

With specific reference to booking/e-commerce transactions, myTravelOn collects the following personal sensitive information from you while transacting through myTravelOn:

  • Name and Gender
  • Phone Number
  • Address
  • Date of birth in Case of a child
  • Passport Number & frequent flyer number (wherever needed)

How the Information is used

myTravelOn does not sell or trade upon any of the above foregoing information without the consent of the user or customer. The foregoing information collected from the users/customers/travellers is put to the following use:

  • Customer name, address, phone number, traveller's name and age are shared with applicable service providers like the airlines, hotels, etc., for the purpose of reservation and booking the services for the customer/traveller.
  • Information like Credit Card Details and Net Banking Details are usually collected directly by the payment gateways and banks and not by MyTravelOn, but if ever stored or retained by us, remain internal and is never shared.
  • These details are also shared with certain third parties only for the purpose of processing 'Cash Back & Discounts' and Charge Backs, if applicable. Information like Mobile no, e-mail address and postal address may be used for promotional purposes, unless the customer/user "opts-out" of such use. If you choose not - to share this information, you can still visit the myTravelOn website, but you may be unable to avail certain options, ours and services

Cookies and Session Data

In general, you can visit myTravelOn website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

Some of our web pages use "cookies" so that we can better serve you with customized information when you return to our site. Cookies are identifiers which web sites send to the browser on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.

Automatic Logging of Session Data:

Each time you access the Website your session data gets logged. Session data consists of the User's IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User's choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it is possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity from the IP address.

With whom your Personal Information is Shared

With specific reference to third party Non Personally identifiable information advertising, we use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a 'pixel tag', which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. Such third parties do not know your name, phone number, address, email address, or any personally identifying information.

If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please email at customersupport@myTravelOn.in Please note: Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated

Disclosure of information

We may, in good faith, in our sole discretion and without any notice to you , disclose your personal sensitive information to protect ourselves from any liability or fraud or similar situation, to respond to judicial processes, legitimate requests from any third parties, warrants or equivalent by law enforcement trials or authorities, to investigate fraud or other wrong doing or as otherwise required or necessary in order to comply with applicable law or to protect our legitimate interests or those of users. We may also, disclose personal sensitive information if it is reasonably necessary in our opinion to protect the rights or property of myTravelOn or any of its affiliates or any third party or to avoid injury to any person.

The user's personal information may be disclosed for regulatory/ internal compliance and audit(s).

myTravelOn takes appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Please contact us on legal@myTravelOn.in to obtain names and addresses of the specific entities that shall have access to your personal information in a given transaction.

myTravelOn will continue to enhance its security procedures as new technology becomes available, and ensures that its security procedures are compliant with current applicable regulations. If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies.

How You Can Opt-Out of receiving Promotional Emails.

Check your User Profile Information available and stored with MyTravelOn under the section "My Profile"

To get user profile deleted please send an email to - customersupport@myTravelOn.in Check your booking history under the section "my Trip". In order to download your booking invoices and vouchers, please visit the section "Tickets/ Vouchers" under "My account"

The updated policy stands effective as of Feb 19, 2019

The other information that we collect-

Analytics
Google Analytics, Facebook Ads conversion tracking, Google Tag Manager , Usage Data and various types of Data as specified in the privacy policy of the service.

Infrastructure monitoring
Crashlytics- Geographic position, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and various types of Data as specified in the privacy policy of the service.

Location-based interactions
Geographical locations

Unique device identification
This Application may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

Payment:

By the use of any of the payment method/s available on the Website by You, myTravelOn shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to any of the following:

  1. Lack of authorization for any transaction/s; or
  2. Exceeding the preset limit mutually agreed by You and any bank/s; or
  3. Any payment issues arising out of the transaction; or
  4. Decline of transaction for any other reason/s.

Please note that:

Transactions, transaction price and all commercial terms governing the provision of services are bipartite contractual obligations between You and the bus operator. myTravelOn acts merely as a facilitator being an independent platform and at no point in time, enters into any direct /contractual arrangement with the customers with regard to the services provided by the bus operator. Use of the payment Facility shall not render myTravelOn liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, or fraud as regards the services listed on the Website.

You have specifically authorized the Website or its service providers to collect, process, facilitate and remit payments and/or the transaction price electronically. Your relationship with Website is on a principal to principal basis and by accepting these Terms You agree that Website is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on the Website that are paid for by using the payment facility.

You understand, accept and agree that the payment facility provided through any third party on the Website is neither a banking nor financial service provided by myTravelOn, but is merely a facilitator providing an electronic, automated online electronic payment collection and remittance facility for the Transactions on the Website using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility Website is neither acting as a trustee nor acting in a fiduciary capacity with respect to the transaction or the transaction price.

Bus Cancellation & Refund Policy:

Cancellation policy

myTravelOn will process the ticket cancellation request from You as per the cancellation/refund policy of the bus operator. The cancellation fee and the period taken to process the refund will differ for each bus operator. Please refer to the bus operator's cancellation policy.

How does the Customer cancel a ticket?

Please call on 7038-210-210 for all cancellation related queries. Our customer support team will help you process the request as per the cancellation policy of the bus operator.

Refund Policy

Customer will be entitled to a 100% refund of ticket fare if the cancellation of the journey is attributable to either myTravelOn or the bus operator. Customer will not be entitled to refund for cancellation of tickets for any other reasons.

In the event of dishonor of ticket by the bus operator, a full refund of the ticket fare would be processed within seventy two (72) hours. The refund would be credited to the customer within seven (7) working days of the dishonored of ticket.

Amendment / Modification:

myTravelOn! Reserves the right to modify these Terms at any time with or without any further notice by uploading the revised Terms on the Website and it is your duty to keep yourself aware of the revisions to the Terms of the Website.

Thank you for using myTravelOn!